Refund Policy

At BoatVape, we are committed to providing high-quality disposable vapes from Europe’s leading brands. We understand that sometimes, despite our best efforts, issues can arise with your order. This Refund Policy outlines the steps you can take if you are not completely satisfied with your purchase, and it ensures that your experience with BoatVape remains positive and hassle-free.

7-Day Return Window

We offer a 7-day return window from the date you receive your order for eligible returns. If you are not completely satisfied with your purchase, you may return the item under the conditions specified below.

Return Eligibility Criteria

To qualify for a return, the following conditions must be met:

  • The item must be in original, unused condition, with all packaging and tags intact.
  • A proof of purchase (such as an order confirmation or receipt) is required to process your return.

Initiating a Return

To initiate a return, please contact us at [email protected] with the details of your order and the item(s) you wish to return. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on where and how to send the item(s) back. Unauthorized returns will not be accepted.

Damaged or Incorrect Items

Upon receiving your order, please carefully inspect the items for any signs of damage, defects, or discrepancies. If you find any issues, notify us immediately at [email protected] for assistance. We will promptly address any concerns, including arranging a return for a refund or sending a replacement.

Items Not Eligible for Return

Certain items are non-returnable, including:

  • Perishable goods (e.g., items with expiration dates)
  • Custom or personalized items
  • Personal care products
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether a specific item qualifies for return, please contact us before sending the item back.

Exchanges

If you wish to exchange an item, we recommend following the return process outlined above. Once your return is approved, you can place a new order for the desired product(s). Due to the nature of our business, exchanges for specific products may not always be available.

European Union Cooling-Off Period

For customers located within the European Union, you have a 14-day cooling-off period to cancel your order and return your items without providing a reason, as per EU consumer protection laws. To be eligible:

  • The item must be unused, unopened, and in original packaging.
  • You must provide proof of purchase.

Please ensure that items returned under the cooling-off period comply with these conditions to avoid any complications.

Refund Process

Once we receive and inspect the returned item(s), we will notify you regarding the status of your refund. If the return is approved, we will process the refund to your original payment method within 10 business days. Please be aware that additional processing time by your bank or credit card company may be required.

If more than 15 business days have passed after we have approved your refund and you have not received the amount in your account, please contact us at [email protected] for further assistance.

Thank you for choosing BoatVape. We value your satisfaction and are here to ensure a smooth and reliable experience every time you shop with us.