Política de reembolso

Ventana de devolución de 7 días

7-Day Return Window

We offer a 7-day return window from the date you receive your order for eligible returns. If you are not completely satisfied with your purchase, you may return the item under the conditions specified below.

Return Eligibility Criteria

To qualify for a return, the following conditions must be met:

  • The item must be in original, unused condition, with all packaging y tags intact.
  • A proof of purchase (such as an order confirmation or receipt) is required to process your return.

Initiating a Return

To initiate a return, please contact us en [email protected] with the details of your order and the item(s) you wish to return. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on where and how to send the item(s) back. Unauthorized returns will not be accepted.

Damaged or Incorrect Items

Upon receiving your order, please carefully inspect the items for any signs of damage, defects, or discrepancies. If you find any issues, notify us immediately en [email protected] for assistance. We will promptly address any concerns, including arranging a return for a refund or sending a replacement.

Items Not Eligible for Return

Certain items are non-returnable, including:

  • Perishable goods (e.g., items with expiration dates)
  • Custom or personalized items
  • Personal care products
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether a specific item qualifies for return, please contact us before sending the item back.

Exchanges

If you wish to exchange an item, we recommend following the return process outlined above. Once your return is approved, you can place a new order for the desired product(s). Due to the nature of our business, exchanges for specific products may not always be available.

European Union Cooling-Off Period

For customers located within the European Union, you have a 14-day cooling-off period to cancel your order and return your items without providing a reason, as per EU consumer protection laws. To be eligible:

  • The item must be unused, sin abrir, y en embalaje original.
  • Debes proporcionar proof of purchase.

Asegúrese de que los artículos devueltos durante el período de reflexión cumplan con estas condiciones para evitar complicaciones.

Proceso de reembolso

Una vez que recibamos e inspeccionemos los artículos devueltos, le notificaremos sobre el estado de su reembolso. Si se aprueba la devolución, procesaremos el reembolso a su método de pago original dentro 10 días hábiles. Tenga en cuenta que es posible que su banco o compañía de tarjeta de crédito requiera tiempo de procesamiento adicional.

Si más de 15 días hábiles han pasado después de que hayamos aprobado su reembolso y no ha recibido el monto en su cuenta, por favor contact us en [email protected] para obtener más ayuda.

Gracias por elegir BoatVape. Valoramos su satisfacción y estamos aquí para garantizarle una experiencia fluida y confiable cada vez que compre con nosotros.